Siren & Sailor

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Women's and men's clothing designed to echo the romance of yesteryear

Returns & Exchanges


REFUNDS

No refunds will be accepted for change of mind or choosing the wrong size.
There will be no refund available if the care label instructions are incorrectly followed resulting in damage to the garment.
Once an order is placed online, you agree to these terms and conditions.
 
FAULTY ITEM RETURNS

We will offer a refund for a faulty garment providing the fault is in the manufacturing only.

If a garment is deemed faulty after it has been worn it is no longer the responsibility of Siren & Sailor however we will determine this on an individual basis providing we are contacted within 7 days of  the purchaser receiving the garment.
Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.

You are responsible for any costs associated with returning your item to us.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
We will not accept returns for earrings, gift cards or any items purchased from the “Sale” section of our website.
 
FAULTY RETURN INSTRUCTIONS

If you wish to return or exchange an item, please contact us on info@sirenandsailor.com.au for details.
 
 
Returns address:
SS Returns
2/36 Alcorn Street
Suffolk Park
2481 NSW
 
EXCHANGE

If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
 
STORE CREDIT

If you change your mind we will offer you a store credit to be used within 3 months.

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Last Updated: 11 Dec 2017 © 2013 Siren & Sailor Visitors since 2 Oct 2013: 54595